Last updated: August 29, 2026

This Digital Product Refund Policy applies to downloadable courses, PDF lessons, ZIP packages and other digital products sold or distributed by ThaiOnNet through thaionnet.com and third-party sales platforms.

Digital delivery

ThaiOnNet products are digital files delivered electronically. Customers normally receive access immediately after completing an order.

Because digital products cannot be physically returned, purchases are generally non-refundable after the customer has received access to, downloaded or opened the files, except where a refund is required by applicable law or permitted under this policy.

By requesting immediate delivery of digital content, the customer acknowledges that any statutory withdrawal right may end once delivery begins, where applicable law permits.

When a refund may be considered

A refund or replacement may be considered when:

• The customer was charged more than once for the same product
• The wrong product or files were delivered
• The supplied ZIP or PDF files are damaged and cannot be opened
• A significant technical problem prevents access to the purchased files
• The product differs materially from its published description
• Applicable consumer law requires a refund

ThaiOnNet may first attempt to resolve the problem by providing technical assistance, corrected files, replacement download access or an updated product package.

Situations that normally do not qualify

A refund will not normally be provided when:

• The customer changes their mind after receiving access
• The customer did not read the product title, description, language, format or system requirements
• The customer expected audio, video, tutoring or another feature that was not included in the product description
• The customer decides that the material is too easy, too difficult or unsuitable for their preferred learning method
• The customer does not have suitable software or a compatible device for opening ZIP or PDF files
• The customer no longer wants or needs the product
• The customer purchased the wrong language edition
• The customer downloaded the files but did not use them
• The customer’s email provider blocked or filtered the delivery email
• The customer shared, redistributed or otherwise violated the product licence

Download and compatibility requirements

Customers are responsible for using a valid email address and maintaining access to that account.

Customers must also have a device and software capable of downloading and extracting ZIP files and opening standard PDF documents.

ThaiOnNet will provide reasonable assistance when a legitimate technical problem occurs.

How to request assistance or a refund

Contact ThaiOnNet through thaionnet.com or through the sales platform used for the purchase.

Include:

• The order number
• The email address used for the order
• The product name
• A clear description of the problem
• Screenshots or error messages when relevant

Do not send payment-card details, passwords or other sensitive financial information.

Purchases through third-party platforms

Orders processed through Payhip, Lemon Squeezy or another authorised platform may also be subject to that platform’s buyer terms and refund procedures.

When Lemon Squeezy processes a transaction as Merchant of Record, Lemon Squeezy is responsible for payment processing, applicable taxes, refunds and chargebacks. Lemon Squeezy may issue a refund at its discretion, including to prevent a chargeback, even when ThaiOnNet would not otherwise approve the request.

Free products

Free starter packs and other products obtained without payment do not qualify for monetary refunds. ThaiOnNet may provide replacement access or corrected files when necessary.

Chargebacks and payment disputes

Customers should contact ThaiOnNet or the relevant sales platform before opening a payment dispute or chargeback so that there is an opportunity to investigate and resolve the issue.

Fraudulent orders, refund abuse, unauthorised redistribution and abusive chargebacks may result in loss of access to ThaiOnNet products and future purchases, subject to applicable law and platform rules.

Mandatory consumer rights

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded under the laws applicable to the customer.

If mandatory consumer law provides stronger rights than this policy, those legal rights will apply.

Policy changes

ThaiOnNet may update this policy when its products, delivery methods, sales platforms or legal obligations change. The version published at the time of the order will normally apply to that purchase unless a later version provides the customer with greater protection.

Contact

Questions about product access, technical problems or refund eligibility may be submitted through the contact information provided on thaionnet.com or through the sales platform used for the purchase.